Shipping policy

Last updated: December 21, 2025

This Shipping Policy applies to all purchases made on vylax.shop and outlines our fulfillment and delivery practices.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). "Processing time" refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

Shipping Time & Delivery Estimates

We strive to ensure efficient delivery from our United States facility to our customers in Singapore.

  • Shipping Origin: All orders are shipped from our warehouse located in Jacksonville, Florida, USA.
  • Destination: We currently ship to Singapore.
  • Estimated Shipping Time: Once dispatched, the estimated transit time to Singapore is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

Shipping Cost

We offer Free Shipping on all orders to Singapore. No handling or delivery fees apply.

Tax & Duties Information (Important for Singapore)

Please note that your order is being shipped internationally from the United States.

  • Import Duties & GST: Your order may be subject to import duties and taxes (including Singapore GST), which are incurred once a shipment reaches your destination. vylax.shop is not responsible for these charges if they are applied; they are your responsibility as the customer.
  • Sales Tax (US): No US Sales Tax is charged on orders shipped to Singapore.

Tracking Your Order

Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email or directly on our website.

Delays

Delivery times are estimates and may vary due to external factors such as customs clearance in Singapore, weather disruptions, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.

Contact Information

If you have any questions regarding our shipping policy, please contact us:

  • Store Name: vylax.shop
  • Operator: AKEEM DERRON DEACON
  • Email: support@vylax.shop
  • Address: 1382 BROOKWOOD FOREST BLVD 509, JACKSONVILLE, FL 32225, United States
  • Phone: +1 281-652-6274